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THE LEISURE COMPLEX AT LOUGH LANNAGH

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Terms & Conditions

All Terms and Conditions contained herein apply equally to all members and Pay As You Go clients alike.  These Terms and Conditions may change as we continue to evolve our service or external factors require us to do so.  In the event that we must change or revise our current Terms and Conditions policy, we will post said changes here on the Lough Lannagh Leisure Complex website and app, with changes taking immediate effect upon.  Your continued use of the website, app, and the facility will constitute your acceptance of our current or revised Terms and Conditions, so we would encourage you the member to review these Terms and Conditions periodically.    
 

Membership

Members and clients are bound, as per conditions of membership to comply with the rules set out below.

  • All memberships are non-refundable and non-transferable, except for exceptional circumstances. In exceptional cases the member must email leisurecomplex@mayococo.ie, stating their reason for requesting a refund and this must be supported by reasonable evidence. Management will make the final decision on the request.

  • The management reserve the right to refuse membership to any individual without cause. 

  • Termination of memberships: Management at Lough Lannagh Leisure Complex reserve the right to terminate a membership when the following occur:

    • Failed payments of membership or fees.

    • Monthly Direct Debit payments are interrupted or discontinued for any reason.

    • Disregard towards our membership agreement or Terms and Conditions policy.

    • Improper conduct or aggressive behaviour is shown towards a fellow member, staff or management of the Movement Gyms.

    • Failure to provide medical approval for exercising if requested.

Termination of membership will be effective immediately from the day of notice. The Leisure Complex at Lough Lannagh also reserves the right to terminate a membership for any reason not stated above and if not prohibited by law.  

 

  • All members must be over the age of 16 to use the gym or studios. Proof of age will be requested when you sign up.

  • A valid photo ID is needed before a membership card can be given out.

In addition to this, if a member wishes to sign up for a 3rd level student membership they must produce a valid student ID card and must be a full-time student, if a member is signing up for a jobseekers membership a jobseekers form must be filled out and signed and if a member signs up for a 2nd level student membership a 2nd level form must be filled out and signed. These forms are available at reception.

  • Memberships can be frozen once per year for a minimum of 30 days and a maximum of 90 days. If you wish to freeze your membership you may either email leisurecomplex@mayococo.ie and state your reasons for requesting the freeze or fill a Membership Hold Form through the website. All freeze requests must be supported by reasonable evidence and approved by management. Upon expiration of the “paused” period, your membership will be automatically restarted. If you book into the facility during the freeze your membership will automatically be restarted.

  • All members are required to pre-book sessions and arrive at the facility no more than 5 minutes prior to the start time of their session. All members must scan in using their membership card. Failure to do so will result in attendance not recorded and a strike being issued. Strikes will also be issued if a member fails to attend their session or cancels within 1 hour of a session. If a member receives 3 strikes their account will be blocked from making future bookings. This can be undone if the member contacts the facility.

  • Failure to pay direct debit fees will result in your membership being stopped or cancelled.

  • Anyone wishing to cancel a direct debit must inform reception that they are looking to cancel their membership 10 days before their next billing date. A cancellation fee will apply to anyone cancelling within the first 6 months of their agreement start date.

  • The First Month Membership is only available to new members and may only be purchased on one occasion. 

  • Pay as you go clients are welcome to attend sessions provided they have made a booking.  Sessions can be booked through the app, website, or contacting the facility.  All pay as you go sessions must be pre-booked and paid for in full, prior to the session.

  • A photograph will be required upon joining for identification purposes.

  • Couple membership – This is a joint membership and therefore it cannot be frozen separately.

  • Children under the age of 10 must be accompanied by an adult when entering the pool.

  • The child entry policy for the Leisure Complex at Lough Lannagh is taken from the Institute of Sport and Recreation Management (ISRM) is as follows:

  • One adult can bring a maximum of:

  • 3 children aged 10 years and under.

  • If there are any extra children an additional adult is required.

  • All queries regarding memberships will be addressed through the website or by email, leisurecomplex@mayococo.ie.

 

Facility

  • As a client of The Lough Lannagh Leisure Complex, you agree to comply with the terms and conditions regarding the use of the facility, opening hours and your conduct.

  • Members must scan their membership card prior to their session otherwise attendance will not be recorded.

  • As a member, you agree to respect the facility, equipment, and surrounding property.  Any damages caused as a result of negligence or reckless act will be paid in full by the perpetrator(s).

  • The Lough Lannagh Leisure Complex is not responsible for any loss, damage, or theft of property.

  • Any member wishing to report on accidents, incidents, or problems with services provided at the facilities should approach a staff member or email leisurecomplex@mayococo.ie.

  • In the event of a breach of membership and facility rules and regulations, the management of Lough Lannagh Leisure Complex reserves the right of admissions and may reserve the right to require any member or client to leave the premises. Any member found in breach of any rules or illegal activities will be asked to permanently leave the facility. 

  • In order to gain entry, you must have your membership card, if you have lost your membership card you can request a new one from reception at an additional cost.

  • Lost or stolen vouchers cannot be replaced and we accept no liability for lost, stolen or damaged vouchers.

 

Health & Safety

  • Throughout the course of a membership with Lough Lannagh Leisure Complex, regular health and medical screening is recommended from one’s local General Practitioner.

  • All members must wear appropriate, clean attire and footwear when using the facilities.  In the interest of hygiene, it is recommended that members bring a hand towel to wipe down all equipment after use.

  • During a session, should a member feel faint, dizzy, unwell or have unusual pain they should stop exercising immediately and inform a member of staff.

  • Members exercise at their own discretion and accept any injury or illness brought on by exercise is your responsibility.  A member may, at their own discretion and expense, obtain personal insurance for loss, injury, or damage sustained as a result of using the facilities. 

  • It is mandatory that all members complete a disclaimer and limitation of liability form should they wish to use the facilities.  This form will be provided upon entrance to the facility by a staff member. 

 

Additional Terms and Conditions resulting from COVID-19

  • In the case of enforced closure due to Government guidelines and COVID-19 restrictions, all memberships will be paused from the date of closure and will be automatically activated from the date of re-opening.  No Refunds will be issued.

  • Current membership will include all online classes.

  • All members must wear a face mask/covering until they have reached the gym/pool area and when exiting to leave or use toilet facilities. 

  • All members are asked to sanitize their hands upon entering/exiting the facility and at intervals throughout.

  • In the interest of health and safety members must bring their own hand towel and clean down all equipment prior to using the equipment and after using it. Disinfectant spray and paper towels are provided. 

  • All members must ensure they scan in upon arrival for their session should the facility be required to provide information for contact tracing. 

  • Members must adhere to health and safety signage as displayed throughout the facility.

  • Changing and showering facilities and lockers are unavailable as per recommendations.

  • All members must practice social distancing.  If you are displaying symptoms of Covid-19, cough, fever, or feeling unwell, please do not attend a facility and contact your local GP.

 

 

FAQs

Opening Hours
We are open 6:30am-10pm Monday-Friday, 7am-5pm Saturday and 9am-5pm Sunday.

Changing rooms, shower facilities
Our changing rooms and showers have reopened but with restrictions in place. People using the gym are advised to arrive dressed for exercise. Those using the pool will be assigned a cubicle where they may change and can leave their gear bag etc., while they are swimming.

Covid-19 safety measures
A number of measures have been put in place to ensure the safety of the customers and staff. These measures can be found by following this link https://www.leisurecomplexloughlannagh.ie/covid-19-changes.

Membership restart
All memberships have been extended to cover the time closed as a result of government restrictions.

Minimum ages
The minimum age for people to use the gym/studio area is 16. The minimum age for children to be allowed entry to the pool unaccompanied is 10.

Booking
Due to current Covid-19 restrictions, there is a limit on the number of people allowed in the facility at any one time. Therefore, it is essential for people to book into the gym and pool. This can be done through our App “Leisure Complex Lough Lannagh”, by phoning reception on 094-9250149 or on our online services through the following link https://loughlannaghleisure.legendonlineservices.co.uk/enterprise/account/login.
Families looking to book in can do so by phoning reception on the number listed above.

Missed Booking
If you miss a booking or cancel within 1 hour you will receive a booking strike on your account. If you receive 3 strikes you will be unable to book into the facility and you will have to contact reception to have them removed, to allow you to start booking in again.